Cancellation:
Cancellations must be notified to Jazz BCN Apartments by email to info@habitatapartments.com and acknowledgement of receipt must be sent to you by Jazz BCN Apartments. In the case that a deposit has been paid this will be deduced from the cancellation fees (depending on when the cancellation takes place).
Guests identity:
On the arrival day a contract / registration form must be filled and signed including information related to the guests staying in the apartment.
Apartment rules:
It is important to keep in mind the following rules of conduct:
Noise:
# It is very important to respect the noise level (of people, music) after 9pm at night.
# Parties are strictly not allowed.
# Do not make noise on the apartment balcony or terrace (please respect neighbours' rest).
# Meetings in the landings or in the building entrance / common areas are not permitted.
Security:
# Always close the door to the street. It is important to ensure after entering or leaving that the door remains securely closed.
# Do not open the door to commercial mail.
# Ensure you securely close the balcony door / windows every time you leave the apartment and during the night.
Trash:
# Do not leave trash bags in the landings, in the entrance or any common area in the building. The trash should be left in closed plastic bags in the street bin containers near the apartment.
Smoke:
# Smoke in the apartment is not permitted. You can use the balconies or the terrace as smoking areas, and please dispose of the cigarette butts in a bin.
Lights and Air Conditioning:
# Turn off the air-conditioning and lights if you leave the apartment and use responsibly only when needed, to help preserve the environment.
Behaviour:
# The client is obliged to employ the apartment only for the purpose for which it is intended.
# Any damage caused to the apartment or its contents has to be reported immediately to Habitat Apartments. The client shall be responsible for such damage. Any damage to the apartment shall be charged on the client's credit card.
# The client has a duty to behave in a civic manner and to respect the normal co-existence rules. In the case that these general co-existence rules are not kept, Habitat Apartments has the right to demand that the guests vacate the apartment immediately.
Pets:
# Pets are not allowed.
Towels and linen:
Fresh towels and linen will be provided on the arrival day. A hand towel and bath towel will be provided for each person staying in the apartment. The linen for cots is not provided.
Damage deposit:
A damage deposit will be required in cash or by credit card. The amount varies depending on the apartment. Information regarding the damage deposit is detailed in the conditions for each apartment. Any damage to the apartment caused by the client during the stay will be discounted from the damage cash deposit. If this amount does not cover the damage caused, the client will be obliged to pay the difference. The deposit will be refundable on the exit day in the case that there is no damage. In the case that no cash damage deposit has been taken on the arrival day, the credit card used for the reservation will be used to guarantee any damage caused.
Liabilities:
Jazz BCN Apartments shall not be liable for any inconveniences which are out of its control. Jazz BCN Apartments cannot be held responsible for theft/damage to personal goods or accidents resulting in injury.
